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As Brick And Mortar Stores Automate Their Customer Service Suffers


As stores replace human staff with brittle automatic touchpoints, this increasing overreliance on automation risks pushing their remaining customers to their online competitors. (Forbes Real Time) More More

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As Brick And Mortar Stores Automate Their Customer Service Suffers - Forbes

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As stores replace human staff with brittle automatic touchpoints, this increasing overreliance on automation risks pushing their remaining customers to their ...

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